Data Protection Policy

Kh99 Privacy Policy — Your information is completely secure

At kh99, every piece of information you share is a trust we take seriously. This Privacy Policy clearly outlines what data is collected, why it is collected, and how it is kept safe.

Last Updated: January 1, 2026
SSL encryption
Not Sold to Third Parties
Full Explanation in Bengali
Summary

Kh99 never sells your personal information to third parties. We only collect what is necessary to improve our services and keep your account secure. This Privacy Policy is written to be fully transparent and easy to understand.

1 Introduction

Kh99 (kh99.fun) is an online gaming and betting platform. We take our members' privacy seriously. This Privacy Policy explains what information is collected when you use the kh99 platform, how that information is used, and the steps we take to keep it safe.

This Privacy Policy applies to the kh99 website, mobile app, and all other digital services. By using the kh99 platform, you are considered to have accepted this Privacy Policy. Please read it carefully before registering.

We believe transparency is the foundation of trust. Millions of members use the kh99 platform every day, and we ensure that every piece of their personal information is stored with the highest level of security.

2 What information is collected

Kh99 collects two types of information — what you provide directly, and what is collected automatically while you use the platform.

Type of Information Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC verification and age confirmation
Contact Information Mobile number, email address Account verification and notifications
Financial information BKash/Nagad number, bank account Deposit & Withdrawal Process
Device Information IP address, browser, and operating system Security & Fraud Prevention
Gaming Information Betting history, win and loss records Service Improvement & Responsible Gaming
Cookies and log data Session data, page visits, click patterns Improving User Experience
What we do not collect

Kh99 never stores your password. Full card numbers and PIN codes for financial transactions are never stored on our servers under any circumstances.

3 How Your Information Is Used

Kh99 uses the information it collects solely for the purposes listed below. We never use your data for additional or unauthorized purposes.

  • Account creation and management: To secure account registration, login, and overall account safety.
  • Transaction Processing: To process deposits and withdrawals accurately.
  • Identity Verification (KYC): To comply with international AML regulations and prevent fraud.
  • Customer Service: To handle your complaints, questions, and support requests.
  • Service Improvement: To analyze usage patterns and make the platform better.
  • Relevant Promotions: To send you relevant offers and bonuses based on your preferences (you can opt out at any time).
  • Responsible Gaming: To identify unusual gaming behaviour and provide assistance where needed.
  • Legal obligations: To provide information as required by government or regulatory authorities.

4 Data Retention & Expiry

Kh99 stores your data on secure servers that operate in accordance with international security standards. Retention periods vary depending on the type of information.

  • Account information: Retained for the duration of active membership and for up to 5 years after account closure.
  • Transaction Records: Retained for a minimum of 7 years in compliance with financial regulations.
  • Gaming Log: Retained for up to 3 years.
  • Support Conversations: Retained for up to 2 years after the issue is resolved.
  • Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Certain information may be retained beyond the standard period due to legal or regulatory requirements. You will be notified separately if this applies to you.

5 Data Sharing Policy

Kh99 never sells your personal information. However, certain data may be shared in the limited circumstances described below:

  • Payment Processor: To process transactions exclusively with approved payment partners such as bKash, Nagad, or your bank.
  • Game Provider: Minimum data required to run games may be shared with the relevant game provider.
  • Technology Service Provider: Trusted technology partners for cloud hosting, cybersecurity, and analytics services.
  • Legal authorities: Disclosure of information is mandatory when required by a court order or a valid request from a government authority.
  • Fraud Prevention Organization: Data may be shared with industry-recognized organizations to help prevent fraudulent activity.
Third-Party Agreements

All third-party partners of kh99 are bound by confidentiality agreements. They only receive data for specific, defined purposes and may not use it for anything else.

6 Cookie policy

Kh99 uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the platform.

  • Essential cookies: Login sessions and security tokens are essential for the platform to function and cannot be disabled.
  • Functional cookies: Remembers your preferred language, theme, or betting settings. Optional.
  • Analytics Cookies: Measures which pages are used most — fully anonymised data. Optional.
  • Marketing Cookies: To show you relevant ads. You can turn this off at any time.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

7 Security Measures

Kh99 uses industry-leading technology to protect your data. Our security is built in multiple layers — if one layer is breached, the others remain active.

  • SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): Mobile OTP verification at login — keeps unauthorized access out.
  • Firewall & DDoS Protection: Our servers are protected against cyber attacks at all times.
  • Regular Security Audits: Independent third-party experts conduct regular audits of our systems.
  • Data Backup: Critical data is backed up across multiple locations to prevent loss in the event of an incident.
  • Access control: Only authorized personnel can access specific data.
In the Event of a Data Breach

In the event of a data breach, we will notify affected members within 72 hours and take immediate steps to resolve the issue.

8 Your rights

As a kh99 member, you have important rights regarding your personal information. To exercise these rights, please contact our support team.

Your data rights

Every kh99 member has full control over their personal information.

Right to Access

You can request to see all information kh99 holds about you at any time. We are required to provide it in full within 30 days.

Right to Rectification

If any of your stored information is incorrect, you can request a correction. We will update your details promptly.

Right to Erasure

After your account is closed, you may request that your data be deleted — although certain information may need to be retained due to legal obligations.

Right to Portability

If you wish to download your gaming history or personal information, we will provide it in a readable format.

Right to Restrict Processing

You can object to your data being used for specific purposes — such as opting out of marketing emails.

Right to lodge a complaint

If you have any concerns about your data, you can file a complaint with our support team. We will respond within 7 business days.

9 Protection of minors

Kh99 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at registration. If any minor's information is collected inadvertently, it will be deleted as soon as we become aware and the associated account will be closed.

If a parent or guardian believes their child is using kh99, please contact our support team immediately. We will take prompt action.

10 Policy Updates

Kh99 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a platform notification.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. We recommend reviewing the policy whenever you receive a change notification.

The date of the most recent update will always be shown at the top of this page.

11 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact our dedicated Data Protection team:

  • Email: [email protected]
  • Support: Via 24/7 live chat platform
  • Response Time: Usually within 24–48 hours

We take every complaint seriously and remain fully committed to protecting your information.

Why kh99's Privacy Policy is different

We don't just write policies — we live by them every day

Industry-Leading Encryption

Every data transfer on kh99 is protected with 256-bit SSL encryption — the same technology used by banks. Sending information on kh99 is completely safe.

Data Is Never Sold

Kh99 never sells your personal information to advertisers or data brokers. Your data is used solely to provide you with our services.

Fully in Bengali

Our Privacy Policy is written in plain, straightforward language — no complex legal jargon. You can easily understand how your information is being used.

In your control

Marketing emails, cookie preferences, data downloads — you're in control of it all. kh99 members always stay in the driver's seat.

Regular Audits

Independent security experts regularly audit kh99's data protection measures — so your information stays safe at all times.

24/7 Support

Our support team is available around the clock for any privacy questions or concerns. At kh99, you're never on your own.

Get started today

Join a Trusted Platform

Your data is completely secure at kh99. Register for free today and enjoy 500+ games.

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